Last updated: 10 July 2026.
Darly for restaurant chains and groups: one number, all your sites
Darly is an AI receptionist for restaurant chains and groups: it answers the phone and WhatsApp for every site, with one group-wide number or with each venue's own number. The customer speaks, Darly understands which restaurant they want to book and records the booking for that site. No "press 1 for the city-centre site".
For a group, missed calls at one venue quickly become a problem across every site. Up to 40% of calls to a restaurant go unanswered at peak times or after hours (source: Nextiva, 2026): with ten sites that's ten phones ringing unanswered in the same lunch and dinner minutes, and the bill starts to bite from two or three venues in. Darly answers every call that comes in, even when the venue is closed or the line is busy, because it holds several calls at once: 100+ simultaneously, across all the group's sites. It has already handled more than 100,000 calls. The figures on this page come from the calls Darly handles and the results the client restaurants report back, updated to July 2026.
If you run a chain, the right step is a sales demo: call +39 329 589 4628 or book it at darly.so/demo.
Want to hear it answer first? Demo line: +39 379 3697960.
One group-wide number or one per site?
Both work. If the group publishes a single number on the website, the customer calls it, says which venue they want to book and Darly handles that site's booking, with its availability and its hours. If each venue keeps its usual number, Darly answers on each one: the plan includes a dedicated number with the AI and we set up the call forwarding.
In both cases the call is a conversation. The customer asks for a table for tonight, Darly checks that site's real availability and only confirms after the booking has been recorded correctly. No touch-tone switchboard to work through.
A hundred calls at the same moment: who answers?
They all get answered. The plan includes 100+ simultaneous calls, in different languages, with no extra lines to buy. A traditional switchboard holds as many lines as it has: the extra call gets a busy tone in the same peak minutes, and 69% of customers give up if the phone goes unanswered (source: Harris Poll, 2025). Across a chain, that bill multiplies by the number of sites.
Darly resolves 98% of calls without passing the call to a person. The rest it transfers to whoever you decide, site by site.
The same quality of answer across every site
A customer who books at two venues in the group should feel the same welcome. With Darly the group's rules are written once: what it says, when it transfers, how it treats delicate requests. Each site then has its own data: opening hours, menu, rooms, availability.
The same goes for language. On the phone Darly speaks five voice languages live: Italian, English, French, Spanish and German. If the customer switches language, Darly adapts during the call. On WhatsApp it answers in 20 languages. The same agent on both channels, at every site.
What each site sees: numbers and notifications
Each venue has its own panel: bookings, guests with saved names and numbers, statistics month by month. Each site's team gets its own notifications, on WhatsApp or by email, configured the way the floor manager prefers. Each manager takes stock with their own venue's numbers, without asking anyone for reports. The consolidated group view, which puts the sites side by side at a glance, is in the works: it's one of the topics of the demo, with your sites' numbers on the table.
Switching on ten sites without stopping service
Setup takes 24 hours per site. The Darly team imports each venue's menu, hours and rules, configures the call forwarding and tests before going live. For the staff there's zero configuration: they receive bookings and notifications in the channels they already use, and transfers arrive on the number the floor manager specifies. The procedure is the same for every site, in the order you decide, and support stays human, on direct WhatsApp.
The answers for your legal team
From 2 August 2026 the AI Act's transparency obligations, article 50, apply: anyone speaking with an AI must be able to know it. Darly introduces itself as an AI assistant, and the transparency notice is already in place.
Then there are the documents a group with a brand to protect asks for before signing, and in the demo we bring them, before you even ask: data processed in the EU in line with the GDPR, the DPA with the documentation on the processing sub-processors, a DPIA already set up on the restaurant case as a basis for your adviser, and configurable data retention, with a conservative default.
The final assessment stays with your legal team: we come to the demo with the documents ready to review.
How much does Darly cost for a chain?
The price is public: €149/month + VAT per site with annual billing, or €199/month + VAT with monthly billing. The plan is per site: one number, one venue. The annual plan is a 12-month commitment; the monthly one at €199 can be cancelled whenever you like. All inclusive: voice and WhatsApp, the 100+ simultaneous calls, the confirmation messages and the anti-no-show reminders. No per-minute cost and no usage-based cost.
For group needs there's the Enterprise plan, on request: in the demo we define the group terms, from single billing to a dedicated contact, together with support response times, with your sites' numbers on the table. We come with the document.
Want to get your hands on the product before the demo? You can start from one site with the 14-day free trial, no card and no automatic charge at the end of the trial.
The results for those already using it
Today Darly has 150+ restaurants onboarding, and 50+ that came through word of mouth from other restaurateurs. Smokehouse, a restaurant in Bassano del Grappa and a Darly client, uses voice, WhatsApp and reminders: it reports a 25% increase in revenue over the first three months.
"With Darly, bookings come in that I used to lose: the after-hours calls, WhatsApp, the reminders that cut no-shows. In the first three months I made 25% more revenue."
One thing your procurement office will ask for anyway: the chain case study. We don't have it yet. Smokehouse is a single venue, and the figures on this page come from single restaurants. We'll build the first group case with whoever starts now: if you want it to be you, in the demo we start from your sites' numbers.
Frequently asked questions
Does Darly also handle orders for the sites that do takeaway?
Yes, on request: it's switched on for the sites that need it, and the phone orders for takeaway and delivery arrive at the venue's till (POS). At the right moment Darly suggests a drink or a dessert, without pushing the sale.
Which booking systems does it integrate with?
Each site can use DarlyBook, the included booking system, or the system it already has: TheFork or Google Calendar. Using another system? Tell us in the demo: we check compatibility with your systems before you sign, not after. Every booking gets a confirmation message, with reminders 24 hours and 2 hours before the service.
How does it handle large groups and events?
It takes the call and transfers it to the right person at the site; if nobody can answer, it notes the contact for an immediate call-back. For groups it can ask for a deposit, with a payment link sent to the customer.
What happens with delicate requests, like allergies?
For severe allergies Darly transfers the call straight to the site's staff, and the transfer is configurable site by site. Cold-sales calls, on the other hand, don't get through: the anti-spam filter stops them before they ring on the floor.
Talk to us
The sales demo is with a member of the team, on your group's numbers: missed calls per site, no-shows, service peaks. Call +39 329 589 4628 or book at darly.so/demo.
If you want to hear Darly answer first, the demo line is +39 379 3697960.
How a chain handles calls across several sites, with the cost comparison between switchboard, IVR and AI, we explain here: darly.so/blog/gestire-telefonate-catena-ristoranti.
Last updated: 10 July 2026.