Frequently asked questions

Yes. Darly takes bookings on its own, without you having to step in. It checks availability in real time, collects all the details (name, date, time, number of people) and confirms the booking with the customer. The booking arrives complete in your booking system, with no double entry to do by hand. If the customer wants to change the time, move the date or cancel, Darly handles changes and cancellations too, always synced with your system. One important detail: the confirmation is code-enforced. Darly does not tell the customer "booked" if the booking wasn't recorded in your booking system. That way you don't end up with phantom tables or bookings the customer thinks are confirmed and you never received. You find everything ready when you get back to the counter, and you carry on looking after the floor.

Yes, on request: when you switch the feature on, Darly takes phone orders for delivery and takeaway on its own. When a customer calls to order, Darly answers in your place: it records the dishes, the quantities, the pickup or delivery time and the address. The order arrives already recorded at your till (POS), so the floor and the kitchen no longer have to stop every time the phone rings. It's active 24/7: it takes orders after hours too, and you find them already recorded when you reopen. Before closing, Darly double-checks the dishes, variants and address with the customer, to cut mistakes on the order. The result is concrete: nobody leaves their place to answer, and you don't lose orders while you're busy with the tables on the floor. Your craft stays yours; the phone stops interrupting it.

It transfers the call to you or your staff, straight away. Darly handles the standard requests (bookings, orders, opening hours, menu, allergens), but when the customer explicitly asks to speak to a person, or the request is too complex (a large group, a private event, a delicate situation), it passes the call on immediately. The conversation continues without interruption: your phone rings, you pick up and carry on as you always have. You stay in control. Darly frees you from the repetitive calls that pull you away from the kitchen or the floor, but it doesn't make decisions in your place on the situations that need your personal touch. For special groups it automatically recognises the request, collects the details and sends you a complete summary on WhatsApp, so you call the customer back with all the information already organised, without losing the opportunity even when the place is full.

Darly has a single self-serve plan, All Inclusive: €149/month + VAT if billed annually (−25%), or €199/month + VAT if billed monthly. One plan, no tiers to compare, no hidden costs on the invoice. The price includes everything you need: the AI voice active 24/7, complete bookings (create, edit, cancel), WhatsApp, the confirmations and reminders against no-shows, the transfer to your team when needed, and the dashboard with the history and transcripts of calls. For chains and large groups there's the Enterprise plan, tailored: multi-site, custom integrations and priority support, with pricing on request. Darly's price is public and transparent: you find it written down, not hidden behind a "contact us"; that's rare in this market, as the full comparison of the alternatives shows. You can start with the 14-day free trial before deciding whether it's right for your restaurant.

Yes, with a 14-day free trial and no credit card. During the trial you try every feature of Darly and see with your own eyes how it answers your restaurant's customers, so you only decide afterwards whether it's right for you. No commitment and no lock-in: if it doesn't convince you, you stop. The point of the trial is practical, not theoretical: we don't ask you to imagine how Darly works, we let you hear it in the field, with real requests. At the end of the 14 days you choose whether to continue with the All Inclusive plan (€149/month + VAT annual or €199/month + VAT monthly) or stop: the trial ends on its own, with nothing for you to do. It's the most honest way to judge a new tool: first you hear it answer, then you decide whether it deserves a place in your restaurant.

You decide how much to commit, and you try free first. You start with a 14-day trial and no credit card: you put Darly to work on real calls and see how it answers your customers, without having decided anything yet. Only afterwards, if it convinces you, do you choose the plan you prefer. With the monthly plan you pay €199/month + VAT and stay free: you cancel whenever you like, month by month, if Darly stops being useful to you. With the annual plan you pay €149/month + VAT, 25% less, in exchange for a 12-month commitment: you save in exchange for continuity. There's no right choice for everyone: there's the right one for you. Those who want flexibility choose monthly; those who have already decided Darly is staying choose annual and pay less. Either way the price is clear and public, with no surprises on the invoice and no hidden costs.

Five languages, live today: Italian, English, French, Spanish and German. Darly recognises the language from the first sentence and can switch during the call, without you setting anything: if a tourist who speaks English calls, it carries on in English; if an Italian customer calls, it stays in Italian. On WhatsApp the coverage is wider: 20 languages. For a venue in a tourist area, it means a call in a language the staff doesn't master is no longer a lost booking.

Most customers mainly want an immediate answer, and Darly gives it to them. The numbers say it clearly: across more than 100,000 calls handled, 98% are resolved without a person needing to step in. Customers care about one thing: getting an answer right away. Darly isn't a touch-tone menu with "press 1 to book": it understands the request and sees it through. And those who realise they're talking to an AI still prefer an immediate answer to a phone ringing unanswered. And if a customer prefers to speak to you, they only have to ask: Darly transfers the call to you or your staff straight away. Think about it: it's Saturday night, you're on the floor, and someone calls who wants to arrange a table for twenty. Would you rather that call got a busy tone, stayed on hold or ended up in voicemail, or that it got an immediate answer? Customers appreciate being heard right away, always. Darly doesn't replace hospitality on the floor, it protects it: it handles the phone so you and your team can focus on the people in front of you.

Darly handles questions about allergens and intolerances based on your restaurant's real menu, but on severe allergies it doesn't improvise: it transfers the call. Standard requests (gluten, lactose, vegan or vegetarian options) it handles by consulting the information you've loaded. When the situation is delicate and a mistake would have serious consequences, Darly passes the call straight to you or your staff, instead of giving an answer it isn't sure of. This boundary is stated openly, not hidden: we'd rather Darly say "let me pass you to a person" than take a risk on a health matter. And the behaviour is customisable: you decide how much Darly can answer on its own and when it must transfer. So you get the best of both worlds: quick answers on the common questions and the human touch where it really counts.

Yes. Darly tells the customer at the start of the call that they are speaking with an AI: it's the disclosure required by article 50 of the EU AI Act, whose obligation applies from 2 August 2026. Darly is ready ahead of the deadline. On the GDPR side, data is hosted and processed entirely in the EU, with DPA contracts towards the sub-processors and a pre-drafted DPIA that the restaurateur, as data controller, can download. Data retention is configurable, with a conservative default. In practice, we provide the tools you need to be compliant: automatic disclosure, European hosting and the documentation ready. Full compliance also depends on your choices as controller (the legal basis for processing and the notice to customers), but with Darly you start from a solid base already aligned with the new rules, instead of chasing them at the last minute. For the AI Act timeline and the boundary between what Darly covers and what stays with you, see AI Act and GDPR for restaurants.

The right way to judge it is to hear it: call the demo line on +39 379 3697960, as if you were a customer. Darly speaks like a person, not like a touch-tone answering machine: no "press 1 to book". It responds in real time and handles interruptions and changes of subject. 85% of customers don't realise they're speaking with an AI. And for delicate requests it passes the call to you or your staff.

Zero configuration on your side: we do the setup, within 24 hours. You don't need to be tech-savvy. You send us the menu, the opening hours and a few notes about your restaurant; our team takes care of the rest, importing the menu, configuring the rules and testing that everything works. During setup your venue keeps working normally, with no interruptions. The only thing we ask is that you approve a test call before going live, so you see how Darly answers your customers and tell us if you want to adjust anything. No complicated installations, no phone system to reprogram on your own. The underlying idea is that you don't waste precious time: your craft is hospitality, not configuring software. We take care of the technical part; you focus on the customers on the floor.

In both cases, yes. If you don't have a booking system, you don't need to get one: Darly includes its own booking system, so you find the bookings taken on the phone already tidy, without adding tools to your work. If you already have a system, Darly integrates with it and bookings sync in real time, with TheFork and with the other main systems for restaurants. What Darly records on the phone you find straight away in your diary, with no double entry and no transcription errors. You don't have to change your workflow: you carry on with the tools you already use, and Darly writes into them in your place. We add new integrations every month, so if you don't see your system, get in touch: we'll check compatibility before starting. You carry on looking at your diary as always; it's just that now it fills up on its own, even while you're on the floor.

No, your number doesn't change. Darly activates on the number you already have, the one customers find on Google, on flyers, on business cards and on the sign. You don't have to give out a new number, you don't have to update your online listings, nothing changes for the people who have called you for years. Customers keep calling the same number as always; the difference is that now someone always answers, on the first ring, day and night. This matters more than it seems: half of bookings come in when the restaurant is closed, and every call that gets a busy tone or voicemail is a table you risk losing. Darly covers those hours when nobody used to answer, without touching your numbering and without any technical work on your side. You keep everything as it is; the only change is that the phone no longer rings unanswered.

Yes. With Darly, for each restaurant you get a separate, tailored dashboard, so you track performance venue by venue without mixing up one venue's data with another's. Each venue can have its own rules, opening hours and menu, configured completely independently: what applies to the restaurant in the centre doesn't have to apply to the one in the suburbs. For chains and multi-site groups, centralised routing is available, sending calls to the right venue. If you run several venues, this is also where the Enterprise plan comes in, tailored, with custom integrations and priority support. Whether you have two sites or a small chain, Darly adapts to your structure instead of forcing you to bend it to a rigid template. You keep the overall view; each venue stays managed in detail.

On WhatsApp Darly is a full conversational agent: it answers your customers' messages and handles bookings, changes, cancellations and questions, just as it does on the phone. It's the second channel, inside a single agent, not a separate product to integrate. The customer writes as they would to a friend, and Darly understands and answers. WhatsApp is also the channel for confirmations and reminders: the customer receives immediate confirmation of the booking and a reminder before the date, so tables don't stay empty because of a simple slip of the mind. And this weighs on the bottom line: on the restaurants that use Darly, no-shows have dropped by 30%. Customers can confirm, change or cancel with a few taps, without having to call back. And for groups and events, Darly sends you a complete summary of the request on WhatsApp, so you call back with all the information already ready.